Privacy Policy

Last Updated: 22 August 2026

At CERAVION, we respect your privacy and are committed to protecting the personal information you provide while browsing our website, purchasing our products, or contacting us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

When you visit or use our website, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name

• Billing and shipping address

• Email address

• Mobile/telephone number

• Order and transaction details

• Information provided through contact or enquiry forms

Technical Information

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of website visits

• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm payments and transactions

• Provide order updates and delivery information

• Respond to customer enquiries and support requests

• Manage your customer account

• Improve our website, products, and services

• Personalize your shopping experience

• Prevent fraudulent or unauthorized transactions

• Send promotional communications where permitted and where you have provided consent

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

CERAVION does not normally store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the applicable payment gateway according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may be used to:

• Keep products in your shopping cart

• Remember preferences

• Maintain login sessions

• Understand website traffic

• Improve website performance

• Provide relevant marketing or advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment gateway providers

• Shipping and logistics partners

• Website hosting and technology providers

• Analytics and marketing service providers

• Customer support providers

• Professional advisers, where necessary

Such information will be shared only to the extent reasonably necessary for providing the relevant service or fulfilling a legitimate business or legal requirement.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide services

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Comply with applicable laws and regulations

When information is no longer required, we may securely delete or anonymize it.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

CERAVION is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of certain personal information

• Withdraw consent for certain communications

• Opt out of promotional emails or marketing communications

To make a privacy-related request, please contact us using the details provided below.

11. Changes to This Privacy Policy

CERAVION may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.